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If you are not happy with the products that you have received and need to return them for any reason*, you can do so by contacting us at Modutti within 14 days of receipt by email to firstname.lastname@example.org or call us on +44 (0) 3301332819 to inform us of your intention to return the Product(s).
We will be happy to offer you an exchange or a refund provided that the products are returned to us complete, in perfect condition, unused and with the original packaging. You will then have 14 days from the date you notify us to make your return. Modutti do reserve the right to refuse a refund on the item, or deduct an appropriate % of the original selling price from the refund amount if we find that the product has not been returned to us in fully resalable condition.
*Please note that it is not possible to return made to order bespoke or personalised goods, unless they are faulty as these have been specially manufactured for you. This 14 day guarantee does not apply to orders for non-standard, customised, bespoke, made to order, made to measure or special order products as noted on the individual product pages, nor cut by the meter wallpaper or fabric or goods that have been confirmed to you as non-standard, customised or special order. This also applies to wallpaper where part orders are non-returnable.
Please refer to our Terms & Conditions for further information regarding our returns policy, including international returns.
Please note our returns policy does not affect your legal and statutory consumer rights.