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This is probably the most important page on our website so please read carefully prior to purchase.
It will help you avoid future frustration, disappointment and stress (as well as potentially costing you money) no matter who you are shopping with online.
However fabulous you think a piece of furniture is and you want to hit that 'buy' button, you must measure up and consider how that piece of furniture comes into your home before you decide to order.
Not only indoors but what is access like outside your home? do you live in a location with a narrow lane where a truck could have difficulty driving down? if so you need to contact us prior to purchase so we can speak with our logistics team to ensure they are prepared and we can avoid any failed deliveries (as per our delivery terms & conditions failed deliveries unfortunately cost money which we have to charge for).
If your property is on a red route:
This usually applies to traffic areas in London where red routes are strictly controlled.If yes, contact your local authority in advance to reduce any delays and potential local authority fines. Failure to approve dispensation access on the day of delivery could result in a Penalty Charge Notice being issued to the delivery driver of which you will be liable to pay.
Once you have placed your order, contact us to find out the type of delivery vehicle we’ll use and the anticipated delivery timeslot, then you should apply for a Parking Dispensation using the Transport London website to confirm if the red route requires this.
Potential parking issues:
Please inform us in advance to avoid any delays this can include cul-de-sacs, one way systems, and paid parking fee areas.
Map and location:
Some rural locations and new build homes are often difficult to locate using Satnav and GPS. If you think that we will have difficulty locating your property, please provide us with a map and clear directions in advance.
If your home is still under construction, contact your estate agent or sales agent to ask them to provide this information.
Postcodes & site contact:
Ensure your postcode is correct to avoid any failed deliveries.
Also please provide us with any additional access information, i.e. if your property has a delivery point or concierge, make them aware that you are expecting a delivery and provide us with contact information in advance to prevent any issues.
Please also let us know if your property is located near to a school as during peak times it may be difficult to complete the delivery.
We recommend only confirming a delivery date for a new home move if you are completely sure that you will have the keys and access to the property.
The product dimensions are listed on the individual product pages in centimetres where we display the height, width and depth of each product.
It is super important that you check the entire access route (see our pre-ordering checklist below).
Once inside are there any tight corners or angles to negotiate?
are there any radiators or fixed shelving etc which could stop an item progressing into the room? These obstacles aren't always at floor level so be sure to check.
In particular, we advise that you carefully consider the product dimensions of:
Barstools (always check the seat height in relation to your table top, you need enough comfortable knee space between)
Dining Tables & Chairs
Chests and Cabinets
Bed Bases & Headboards
If this information is not available on a product page then please contact us and we can check with the manufacturer.
PRE-ORDERING ACCESS CHECKLIST
☑ You are solely responsible for making sure that the items you want to order can be safely moved into your property and room of choice. If our delivery team consider access is unsafe, we will be unable to deliver your goods that day until a safe access route is provided.
Room of choice
☑ Please make us aware if your room of choice is not on the ground floor to ensure prompt delivery on the day as this could require a 2man service if a larger item. This will also allow our delivery team to forward-plan.
☑ Measure the height and width of the opening to be sure your product will fit, and does the door swing open fully.
Hallways and access corridors
☑ Ensure your hallway is wide enough between the door and the interior wall. Also, check for obstructions such as radiators, fixed wall lighting, coat hooks or shelving which could affect access.
☑ Check are there any tight corners? Does the height reduce as you climb the stairs?
☑ Is there enough height for the product to stand up e.g. cabinets, wardrobes.
☑ Please see the above notes relating to doorways and hallways plus consideration of weight capacity is extremely important (approximate weights are listed on each product page, however some larger items may be palletised on arrival if fragile) if in doubt please contact us.
☑ Please make sure that you have placed adequate floor covering in advance of receiving delivery to ensure your carpets & flooring are fully protected during delivery.
Protect breakable objects
☑ Remove any fragile or valuable items on the delivery pathway within your home before the delivery arrives.
☑ If you receive goods that require assembly, it is very important that you check the supplied instructions and that all parts listed are in the box so that you can fit the product in strict accordance with the manufacturer’s instructions.
We cannot refund products that have been wrongly assembled or be responsible for any consequences of misfitting the products. We highly recommend that you employ only qualified and experienced joiners and electricians to install any products.
If on arrival the product is found to be damaged or faulty then our standard Returns Policy for damaged or faulty goods will apply.
MEASURE UP IN THE ROOM OF CHOICE:
You need to be totally sure that the product you are about to order is suitable for your room of choice, check your room measurements first, then you can work out how much space you will have for your fantastic item. And if you need extra advice please get in touch.
THINGS TO CONSIDER (DINING):
Nothing is worse than being crammed round a dining table and not then not being able to push your chair back to exit. Consider leaving minimum 60cm minimum between the back of a dining chair and the wall to allow space for chairs to move back.
To work out the width/length required for the dining table, we recommend allowing 61cm minimum width per person (also take into consideration the leg position of the table where people are sitting).
Remember to check dining chair arm height against the underside of the table if applicable, knee space and also consider the chair back height and how that compare with the table height.
THINGS TO CONSIDER (BEDROOM):
When buying bedside tables always check the height of the bed versus the side table. For wardrobes and cabinets, is there enough room to open doors and drawers. Where are power sockets positioned in relation to table or floor lamps.
THINGS TO CONSIDER (LIVING):
When buying sofas as well as checking access, it is always a great idea to temporarily mark out where these bigger items will go ahead of purchase using a tape or even paper template, nothing beats seeing a physical footprint of where an item will sit in the space to understand its size.
Always check if buying an adaptable furniture item that it will still fit in the space when extended fully i.e. if a zip n'link bed base, a table with extension leaves or a reclining chair.
CABINETS & MIRRORS:
For any larger items over 60cm we recommend fixing these to the wall for stability and safety & always following the manufacturers instructions.
STILL NOT SURE:
We know that it can be difficult to measure accurately, so if you would prefer an expert to assess your property access in advance, just get in touch and we can provide you with a pricing quotation for this additional service.